Covid-19 | Sun Island Bali



Updated on 27 March 2020

Thank you very much for your continued support of Sun Island Bali Hotel Group.

Sun Island Bali properties have taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus disease (COVID-19) in order to maintain a safe, secure environment for our valued guests and employees.




Sun Island Bali properties have adopted a flexible policy regarding any booking modification and cancellation due to COVID-19.


Should you have any direct booking (via telephone, email, or official website) including Non-Refundable bookings at our properties from today onwards, you can modify the booking to any future date or cancel the booking by contacting the Reservation Team of the property you are booked into. While so, if you have any booking at any of our properties, we strongly encourage you to modify, instead of cancel.


Please see below for the detailed contact.


Sun Island Hotel & Spa Kuta
Phone: +62 361 761 818


Sun Island Hotel & Spa Legian
Phone: +62 361 846 9888


White Rose Kuta Resort, Villas & Spa
Phone: +62 361 756 515


Sun Island Boutique Villas & Spa Seminyak
Phone: +62 361 733 770


Sun Island Suites & Spa Goa Gong
Phone: +62 361 849 8880


For any bookings made with third-party Travel Agents or OTAs, please contact the respective agents regarding their modification and cancellation policy.

Failure to arrive at the property without making official cancellation or modification will be treated as a No-Show.



Following closely to WHO situation report on the spread of Coronavirus, the Indonesian government has suspended its visa exemption policy for short-stay visit, visa-on-arrival and diplomatic/service visa-free facilities for all countries, for a period of 1 month.

Please see below information regarding the government policy should you intend to travel to Bali.

  • All foreigners/travelers who wish to visit Indonesia must obtain a visa from Indonesian missions in accordance with the purpose of their visit. Upon submission, applicants must provide health certificate issued by relevant health authorities from their respective countries.
  • The health certificate must be valid and shown to the airlines staff during check-in. The traveler is prohibited to enter or transit Indonesia if he/she could not show his/her health certificate from health authority.
  • All visitors/travelers must complete and submit a Health Alert Card to the Port Health Authority upon arrival at Indonesian airports.
  • Should the travel history indicate that a person has travelled to the government-concerned countries in the last 14 days; such person may be refused entry to Indonesia.
  • For Indonesian citizen who have traveled specifically to areas which mentioned above, therefore he/she will have additional check-up at the arrival airport by the Port Health Authority.


This policy is effective starting on Friday, March 20th 2020 at 00.00 local Jakarta time. This policy is temporary and will be evaluated according to the development of Covid-19 cases. The passengers whom affected because of this policy may please contact representatives of local government authorities.

Information of the policy can be accessed through Ministry of Foreign Affairs of The Republic of Indonesia website.

These measures are temporary and shall be evaluated pursuant to further development.