INFORMATION & POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

Thank you very much for your continued support of Sun Island Bali Hotel Group.

Sun Island Bali properties have taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus disease (COVID-19) in order to maintain a safe, secure environment for our valued guests and employees.

BOOKING MODIFICATION AND CANCELLATION

Sun Island Bali properties have adopted a flexible policy regarding any booking modification and cancellation due to COVID-19.
Should you have any direct booking (via telephone, email, or official website) including Non-Refundable bookings at our properties from today onwards, you can modify the booking to any future date or cancel the booking by contacting the Reservation Team of the property you are booked into. While so, if you have any booking at any of our properties, we strongly encourage you to modify, instead of cancel.

Please see below for the detailed contact.

Sun Island Hotel & Spa Kuta
Email: reservation@sunislandkuta.com
Phone: +62 361 761 818

Sun Island Hotel & Spa Legian
Email: reservation@sunislandlegian.com
Phone: +62 361 846 9888

White Rose Kuta Resort, Villas & Spa
Email: reservation@whiterosebali.com
Phone: +62 361 756 515

Sun Island Boutique Villas & Spa Seminyak
Email: reservation@sunislandboutiquevillas.com
Phone: +62 361 733 770

Sun Island Suites & Spa Goa Gong
Email: reservation@sunislandsuites.com
Phone: +62 361 849 8880

For any bookings made with third-party Travel Agents or OTAs, please contact the respective agents regarding their modification and cancellation policy.

Failure to arrive at the property without making official cancellation or modification will be treated as a No-Show.

TRAVEL POLICY

Following closely to WHO situation report on the spread of Coronavirus, the Indonesian government has suspended its visa exemption policy for short-stay visit, visa-on-arrival and diplomatic/service visa-free facilities for all countries, for a period of 1 month.

Please see below information regarding the government policy should you intend to travel to Bali.

• All foreigners/travelers who wish to visit Indonesia must obtain a visa from Indonesian missions in accordance with the purpose of their visit. Upon submission, applicants must provide health certificate issued by relevant health authorities from their respective countries.
• The health certificate must be valid and shown to the airlines staff during check-in. The traveler is prohibited to enter or transit Indonesia if he/she could not show his/her health certificate from health authority.
• All visitors/travelers must complete and submit a Health Alert Card to the Port Health Authority upon arrival at Indonesian airports.
• Should the travel history indicate that a person has travelled to the government-concerned countries in the last 14 days; such person may be refused entry to Indonesia.
• For Indonesian citizen who have traveled specifically to areas which mentioned above, therefore he/she will have additional check-up at the arrival airport by the Port Health Authority.

This policy is effective starting on Friday, March 20th 2020 at 00.00 local Jakarta time. This policy is temporary and will be evaluated according to the development of Covid-19 cases. The passengers whom affected because of this policy may please contact representatives of local government authorities.

Information of the policy can be accessed through Ministry of Foreign Affairs of The Republic of Indonesia website.

These measures are temporary and shall be evaluated pursuant to further development.

Sun Island Bali is committed to presenting Bali’s finest hospitality and showcasing Fun, Your Way credo in any moment. Our commitment remains the same every day, even during these challenging and vastly changing times. Comfort, safety, cleanliness, and fun experiences are our foremost priority. It is our duty of care to make our guests—our favorite sun-seekers—feel secure and comfortable whenever the time for travel and exploration has come.

We eagerly follow global health and safety guides while complying with the local authorities’ recommendations to update, upgrade, and upsize our safety measurements. From there, we formulate our enhanced procedures to embrace the New Normal as well as to meet the latest requirements of hygiene and cleaning standards. Our main focus concentrates on these particular aspects.

General Procedures

• Masks & Gloves
  Upon welcoming you back, Sun Island Bali encourages guests to always wear mask in public area. Our team members also wear masks covering nose and mouth at all times within the hotel area. Additionally, team members who greet and serve our guests directly wear face shields and hygienic gloves to ensure that everyone is safe.

• Physical Distancing
  We encourage both guests and employees to practice physical distancing with a minimum distance of 1.5 meter. This procedure is also practiced at our restaurants and lobby. Rest assured our dedicated Balinese hospitality remains the same in making every visit a comfortable and memorable one.

• Sanitizing Stations & Temperature Check
  Hand sanitizers are available in strategic locations in the hotel, including the hotel entrance, the lobby, restaurants, and bars. Body temperature checks are being conducted at the hotel entrance. Our dedicated team members will guide you through the process according to what is comfortable for you.

Arrival & Departure Process

• Airport Transfer
  The airport transfer service also respects the physical distancing practice and the enhanced cleaning procedures. Hotel drivers wear face masks and hand gloves at all times. Upon arrival at the hotel, body temperature check is conducted. Afterwards, guests’ luggage is sanitized thoroughly.

• Check-in and Check-out Process
  The lobby areas, including the reception desk and the waiting lounge, are sanitized regularly and thoroughly. Room keys are also sanitized prior to being handed to guests and after getting returned. Our team members will attentively guide guests during the check-in and check-out process to minimize the time spent at the lobby.

Housekeeping Service

• Basic Housekeeping Service
  By default, basic housekeeping services, such as Makeup Room service, Turndown service, or Linen service, are done upon request only. Our team members will not enter guests’ room until the guests express a wish to have it serviced. Upon delivering the service, our team members wear face masks and gloves at all times.

• Enhanced Cleaning
  We have implemented extended, thorough cleaning and disinfecting process in guest rooms, public areas, and team member areas. Sanitizing and disinfecting procedures are also implemented on specific surfaces that everyone touches every hour. This includes lifts, lamp switches, safe deposit boxes, remote controls, telephones, washbasin taps, toilets, stair railings, etc.

Food & Beverage Service

• Restaurant Cleanliness
  Our culinary team, including the waitpersons, maintains the highest standards of hygiene. Face masks, face shields, and gloves are worn at all times by front liners. Meanwhile, the culinary team members also wear face masks and hygienic gloves. All cutleries and dining utensils are thoroughly cleaned and sanitized prior to serving and after dining.

• Restaurant Menu & Bill
  We provide digital menu that can be accessed via guests’ mobile phones or tablets by scanning QR codes or accessing certain URLs. Highly-sanitized conventional menus are also available. Should there be any bill incurred, we will send it to the guests via email upon guest’s agreement.

• Seating Plans & Physical Distancing
  Due to the physical distancing policy, full buffet is not available until further notice, including for breakfast. In the meantime, guests can enjoy a la carte breakfast with specific menus. Seating plan offer ample space and within the dining tables. We encourage guests to respect physical distancing practice between fellow guests and waitpersons at all times.

• Room Service
  Room service is still available. Each order is delivered to guests’ room for self-pick up to avoid direct contact. Rest assured our team members who deliver the food will wear hand gloves, face mask, and face shield all the time.

Spa & Swimming Pool

Physical distancing practice and enhanced sanitizing procedures are conducted in all areas at Island Spa. The same procedures are also implemented in swimming pool areas. Team members stationed at the swimming pool area wear face masks and gloves at all times. Meanwhile, Island Spa team members wear face masks when treatments are performed.

Thank you for the support and trust in Sun Island Bali. We look forward to welcoming guests to our warmest hospitality to experience Fun, Your Way.