INFORMATION & POLICY DUE TO THE IMPACT COVID-19 OUTBREAK
Thank you very much for your continued support of Sun Island Bali Hotel Group.
Sun Island Bali properties have taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus disease (COVID-19) in order to maintain a safe, secure environment for our valued guests and employees.
Sun Island Bali properties have adopted a flexible policy regarding any booking modification and cancellation due to COVID-19.
Should you have any direct booking (via telephone, email, or official website) including Non-Refundable bookings at our properties from today onwards, you can modify the booking to any future date or cancel the booking by contacting the Reservation Team of the property you are booked into. While so, if you have any booking at any of our properties, we strongly encourage you to modify, instead of cancel.
Please see below for the detailed contact.
Sun Island Hotel & Spa Kuta
Phone: +62 361 761 818
Sun Island Hotel & Spa Legian
Phone: +62 361 846 9888
White Rose Kuta Resort, Villas & Spa
Phone: +62 361 756 515
Sun Island Boutique Villas & Spa Seminyak
Phone: +62 361 733 770
Sun Island Suites & Spa Goa Gong
Phone: +62 361 849 8880
For any bookings made with third-party Travel Agents or OTAs, please contact the respective agents regarding their modification and cancellation policy.
Failure to arrive at the property without making official cancellation or modification will be treated as a No-Show.
Following closely to WHO situation report on the spread of Coronavirus, the Indonesian government has suspended its visa exemption policy for short-stay visit, visa-on-arrival and diplomatic/service visa-free facilities for all countries, for a period of 1 month.
Please see below information regarding the government policy should you intend to travel to Bali.
This policy is effective starting on Friday, March 20th 2020 at 00.00 local Jakarta time. This policy is temporary and will be evaluated according to the development of Covid-19 cases. The passengers whom affected because of this policy may please contact representatives of local government authorities.
Information of the policy can be accessed through Ministry of Foreign Affairs of The Republic of Indonesia website.
These measures are temporary and shall be evaluated pursuant to further development.
Sun Island Bali is committed to presenting Bali’s finest hospitality and showcasing Fun, Your Way credo in any moment. Our commitment remains the same every day, even during these challenging and vastly changing times. Comfort, safety, cleanliness, and fun experiences are our foremost priority. It is our duty of care to make our guests—our favorite sun-seekers—feel secure and comfortable whenever the time for travel and exploration has come.
We eagerly follow global health and safety guides while complying with the local authorities’ recommendations to update, upgrade, and upsize our safety measurements. From there, we formulate our enhanced procedures to embrace the New Normal as well as to meet the latest requirements of hygiene and cleaning standards. Our main focus concentrates on these particular aspects.
Physical distancing practice and enhanced sanitizing procedures are conducted in all areas at Island Spa. The same procedures are also implemented in swimming pool areas. Team members stationed at the swimming pool area wear face masks and gloves at all times. Meanwhile, Island Spa team members wear face masks when treatments are performed.
Thank you for the support and trust in Sun Island Bali. We look forward to welcoming guests to our warmest hospitality to experience Fun, Your Way.