Sun Island Bali Group operates the website www.sunislandbali.com and all its subdomains. This Legal Notice of online sale applies to all reservations and purchases made online through this domain. The site enables users to reserve rooms and supplementary services in all Sun Island Bali hotels and villas properties. All guest confirms that they have read, understood, and accepted the Terms and Conditions of online sales which are stipulated in the booking engine. Only services presented and available on the site can be reserved by guests.

All guests shall adhere to the following required information and process:

• To find & select a hotel or villa, with their check-in and check-out date, to select a room and rate from the displayed options;
• To select, when needed and/or available, additional services;
• To check the reservation details, the total price including taxes and the applicable hotel’s policies and sales conditions related to the selected rate;
• All guest are required to provide their booking details with full name, contact details and payment method where required;
• To read, understand and accept the Terms and Conditions of their booking;
• All payments will be required prior to arriving to the property booked. 

 

Acknowledgement of receipt of the reservation:

• All reservations is subject to an acknowledgement of receipt by email via a confirmation email. 
• The confirmation email shall summarise the dates, the services reserved, the prices, the address of the hotel concerned, the hotel’s policies related to the selected rate.

 

Guarantee of reservation:

• All bookings are required with a guarantee by credit card and/or bank transfer. 
• Each rate booked at Sun Island Bali properties, is subject to a Cancellation Policy which is clearly stipulated on the rate selected. Penalty is subjected by the the Cancellation Policy listed in the booking.

 

Payment of reservation:

• All bookings will require payment in full prior to arrival at the hotel on the check in date. 
• Sun Island Bali holds the right the cancel any booking which payment has failed or not received prior to the arrival rate and is not subjected to provide the same rate and room type if the guest is to show up.